Brief Waiting List for Online Services

Whenever possible, we try to avoid implementing a waiting list: we appreciate that if you would like to begin online counselling or online therapy right now, having to wait before you can get started is never welcome.

However, it is important to us — and to our clients — to provide a consistently high level of service. From time to time, this means that we are unable to meet the demand for our services from new clients without compromising the level of service we already provide to existing clients. Although we do our best to accommodate everyone who gets in touch for online therapy or online counselling, sometimes we just don’t have enough capacity to work with new clients. When that happens, we implement a waiting list. The waiting list is designed to ensure that you can begin counselling work as soon as possible, subject to the constraint that we maintain our commitments to existing clients.

When a waiting list is in effect, we temporarily cease accepting new clients until more capacity becomes available. We keep a list of potential new clients who have contacted us, and we begin working with these new clients on a strictly first-come, first-served basis. On the Welcome Questionnaire page, we provide an estimate, as a number of weeks, of the time we would expect to pass before being able to begin working with a new client joining the waiting list.

Please see our Getting Started guide for more details about this new arrangement.

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